*{box-sizing:border-box}body{margin:0;color:#19375b;background:#f2f6fc;font:14px/1.6 Arial,'Noto Sans KR',sans-serif}button,input,textarea,select{font:inherit}button,a,label{ -webkit-tap-highlight-color:transparent}button{cursor:pointer}a{color:inherit;text-decoration:none}button:disabled{opacity:.45;cursor:wait}[hidden]{display:none!important}.cs-app{max-width:1500px;margin:auto;padding:0 28px 24px}.cs-header{height:88px;display:flex;align-items:center;justify-content:space-between;gap:20px}.cs-brand{font-weight:900;font-size:20px;letter-spacing:-.7px}.cs-brand small{font-size:9px;letter-spacing:2px;color:#7890ab;margin-left:14px;font-weight:600}.cs-header>div{display:flex;gap:16px;align-items:center;font-size:12px}.cs-header button{padding:7px 12px;background:#fff;border:1px solid #d8e3f1;border-radius:8px;color:#345779}.cs-workspace{display:grid;grid-template-columns:320px minmax(0,1fr);height:calc(100dvh - 112px);min-height:480px;background:#fff;border:1px solid #d7e2f1;border-radius:23px;overflow:hidden;box-shadow:0 16px 55px #15365e08}.cs-sidebar{display:flex;flex-direction:column;border-right:1px solid #e0e8f3;background:#fbfcff;min-height:0;min-width:0}.cs-sidebar-heading{display:flex;justify-content:space-between;gap:12px;align-items:center;padding:25px 20px 17px}.cs-sidebar-heading small{font-size:8px;letter-spacing:1.5px;color:#8396ad}.cs-sidebar-heading h1{font-size:23px;letter-spacing:-1px;margin:5px 0 0}.cs-primary{background:#193e70;color:#fff;border:1px solid #193e70;border-radius:10px;padding:11px 15px;font-weight:700;font-size:12px}.cs-sidebar-heading .cs-primary{padding:9px 11px;font-size:11px}.cs-filters{display:flex;gap:8px;padding:0 20px 16px}.cs-filters select{width:100%;min-width:0;border:1px solid #d9e3f0;border-radius:9px;padding:10px;background:#fff;color:#54708f;font-size:12px}.cs-rooms{overflow-y:auto;flex:1;min-height:0}.cs-room-card{display:block;width:100%;text-align:left;padding:18px 20px;background:transparent;border:0;border-top:1px solid #e5ecf6;border-left:3px solid transparent;color:#2b496e}.cs-room-card:hover{background:#f0f5fc}.cs-room-card.selected{background:#eaf1fc;border-left-color:#245b9c}.cs-card-top{display:flex;gap:8px;align-items:center;justify-content:space-between;font-size:10px;color:#7b91ac}.cs-room-card strong{font-size:14px;display:block;margin:7px 0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#213f66}.cs-room-card p{font-size:11px;line-height:1.7;color:#7b8ca3;margin:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cs-card-unread{display:inline-grid;place-items:center;background:#235598;color:#fff;border-radius:12px;min-width:19px;padding:1px 5px;font-size:10px;margin-left:6px}.cs-status{font-size:9px;padding:3px 7px;border-radius:6px;background:#edf2f9;color:#617c9f}.cs-status.escalated{background:#fff0d6;color:#90601c}.cs-status.admin{background:#e4edff;color:#315fa3}.cs-storage-note{padding:14px 20px;color:#92a1b5;font-size:10px;line-height:1.8;margin:0;border-top:1px solid #e4ebf5}.cs-conversation{min-width:0;min-height:0;display:flex;flex-direction:column}.cs-empty{display:grid;place-content:center;text-align:center;flex:1;padding:40px}.cs-empty>span{font-size:42px;color:#adc2df}.cs-empty h2{font-size:21px;letter-spacing:-.5px}.cs-empty p{font-size:13px;color:#8a9bb1}.cs-room-view{height:100%;display:flex;flex-direction:column;min-height:0}.cs-room-header{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:20px 26px;border-bottom:1px solid #e2eaf5;background:#fff;flex-shrink:0}.cs-room-heading{min-width:0}.cs-room-heading small{font-size:10px;color:#7992b0}.cs-room-heading h2{font-size:17px;letter-spacing:-.4px;margin:4px 0;overflow-wrap:anywhere}.cs-connection{font-size:9px;color:#8197b1}.cs-connection.live{color:#2a5a96}.cs-actions{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}.cs-actions button{background:#f1f5fb;border:1px solid #d9e3f0;color:#45668c;border-radius:8px;font-size:10px;padding:7px 10px}.cs-actions button.cs-join{color:#fff;background:#1d467b;border-color:#1d467b}.cs-escalation{font-size:12px;padding:12px 24px;background:#fff8ea;color:#8c652e;border-bottom:1px solid #f1e2c4;white-space:pre-wrap;max-height:120px;overflow:auto}.cs-transcript{flex:1;overflow-y:auto;padding:24px 26px;min-height:0;overscroll-behavior:contain;background:#f6f9fd}.cs-message{margin:0 0 20px;max-width:83%;clear:both}.cs-message.mine{margin-left:auto}.cs-message-meta{font-size:9px;color:#879ab2;display:flex;gap:9px;margin:0 3px 6px}.cs-message.mine .cs-message-meta{justify-content:flex-end}.cs-bubble{padding:12px 16px;border-radius:15px 15px 15px 3px;border:1px solid #e0e8f3;background:#fff;color:#29486e;box-shadow:0 3px 10px #264b7303;white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;line-height:1.85}.cs-message.mine .cs-bubble{background:#1e457b;color:#fff;border-color:#1e457b;border-radius:15px 15px 3px 15px}.cs-message.internal .cs-bubble{background:#fff5e4;color:#79562a;border-color:#efdfc4}.cs-message.internal .cs-message-meta{color:#92764d}.cs-message.system{max-width:100%;text-align:center;font-size:10px;color:#7c90aa;padding:6px}.cs-message.system .cs-bubble{display:inline-block;background:#eaf0f8;border:0;border-radius:20px;font-size:10px;padding:6px 13px;color:#6983a3;box-shadow:none}.cs-original{margin-top:8px;font-size:10px;white-space:pre-wrap;color:#7790af}.cs-message.mine .cs-original{color:#bdd0ec}.cs-original summary{cursor:pointer;margin-bottom:4px}.cs-translation-state{font-size:9px;color:#95a4b8;margin:6px 3px}.cs-translation-state button{font-size:9px;background:none;border:0;text-decoration:underline;color:#476f9d}.cs-file{display:block;margin-top:8px;border:1px solid #d6e2f1;border-radius:9px;padding:9px;background:#f1f5fc;color:#345983;white-space:normal;font-size:11px}.cs-file img{display:block;max-width:100%;max-height:260px;border-radius:6px;margin-bottom:6px;object-fit:contain}.cs-file small{color:#7e96b3;margin-left:6px}.cs-composer{padding:14px 23px 17px;background:#fff;border-top:1px solid #dfe8f4;flex-shrink:0}.cs-composer-options{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:9px;min-height:20px}.cs-composer-options label{font-size:10px;color:#7b8fa9;display:flex;gap:6px;align-items:center}.cs-composer-options input{accent-color:#a07840}.cs-composer-options select{border:0;background:#f0f4fa;color:#587799;border-radius:5px;font-size:10px;padding:4px}.cs-send-language{margin-left:auto}.cs-composer textarea{width:100%;resize:vertical;min-height:64px;max-height:180px;border:0;outline:0;line-height:1.8;color:#23466e;background:transparent;padding:5px 0;font-size:13px}.cs-composer textarea::placeholder{color:#a1aec1}.cs-composer.internal{background:#fffaf1}.cs-composer-bottom{display:flex;align-items:center;gap:14px;margin-top:8px}.cs-attach-button{font-size:12px;color:#56799f;cursor:pointer;white-space:nowrap}.cs-composer-bottom small{flex:1;font-size:9px;color:#99a7b9}.cs-attachments{display:flex;gap:7px;flex-wrap:wrap}.cs-attachment{font-size:10px;background:#edf3fb;padding:7px 9px;border-radius:8px;color:#53769e}.cs-attachment button{background:none;border:0;color:#58799f;margin-left:6px}.cs-error{font-size:12px;color:#a34e43;padding:0 20px;white-space:pre-wrap}.cs-loading{text-align:center;padding:80px 20px;color:#6e87a7}.cs-older{display:block;margin:0 auto 20px;font-size:10px;background:#fff;color:#6e88a6;border:1px solid #dae5f2;border-radius:20px;padding:7px 15px}.cs-dialog{border:1px solid #d7e3f1;border-radius:20px;padding:28px;width:min(480px,calc(100vw - 32px));color:#23466e;box-shadow:0 20px 80px #16365b30}.cs-dialog::backdrop{background:#0d20366b}.cs-dialog-heading{display:flex;justify-content:space-between;align-items:center;margin-bottom:22px}.cs-dialog-heading h2{font-size:21px;margin:0}.cs-dialog-heading button{background:none;border:0;font-size:25px;color:#7b91ab}.cs-dialog label{display:flex;flex-direction:column;font-size:12px;gap:9px;margin:18px 0}.cs-dialog input,.cs-dialog select,.cs-dialog textarea{width:100%;min-width:0;border:1px solid #d2dfef;border-radius:9px;padding:12px;color:#365b85;background:#fff}.cs-dialog small,.cs-dialog p{font-size:11px;line-height:1.85;color:#7e94ae}.cs-dialog .cs-primary{width:100%;padding:13px}.cs-provider-note{background:#f1f5fb;padding:13px;border-radius:9px}.cs-sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}.cs-mobile-back{display:none}.cs-room-card:focus-visible,button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible{outline:3px solid #93b6e5;outline-offset:2px}.cs-empty-list{padding:30px 20px;text-align:center;color:#8c9fb8;font-size:12px}.cs-app.embedded{padding:0;height:100dvh}.embedded .cs-header{height:58px;padding:0 17px}.embedded .cs-brand{font-size:16px}.embedded .cs-brand small{display:none}.embedded #csAccount{display:none}.embedded .cs-workspace{height:calc(100dvh - 58px);border:0;border-radius:0;min-height:0}
@media(max-width:900px){.cs-workspace{grid-template-columns:270px minmax(0,1fr)}.cs-room-header{padding:15px 18px;align-items:flex-start}.cs-actions{max-width:170px}.cs-brand small{display:none}.cs-transcript{padding:20px}.cs-composer{padding:12px 17px}.cs-message{max-width:90%}}
@media(max-width:650px){.cs-app{padding:0}.cs-header{height:65px;padding:0 19px}.cs-brand{font-size:17px}.cs-header>div{font-size:10px;gap:12px}.cs-workspace{display:block;height:calc(100dvh - 65px);border:0;border-radius:0;min-height:0}.cs-sidebar{height:100%;border:0}.cs-conversation{height:100%;display:none}.cs-workspace.has-room .cs-sidebar{display:none}.cs-workspace.has-room .cs-conversation{display:flex}.cs-empty h2{font-size:18px}.cs-mobile-back{display:block;border:0;background:none;font-size:28px;color:#5c7fa8;padding:0 7px 0 0}.cs-room-header{gap:8px;padding:12px 13px}.cs-room-heading{flex:1}.cs-room-heading h2{font-size:14px}.cs-actions{max-width:125px;gap:4px}.cs-actions button{padding:5px 7px;font-size:9px}.cs-transcript{padding:17px 14px}.cs-composer-bottom{gap:9px}.cs-composer-bottom small{font-size:8px}.cs-primary{padding:10px 13px}.cs-bubble{font-size:12px}.cs-escalation{padding:10px 16px;font-size:11px}}

/* Compact center chat: the transcript grows; the composer stays at the bottom. */
body{--cs-accent:#c93642;--cs-accent-dark:#a92532;--cs-tint:#fff3f4}
.cs-primary,.cs-actions button.cs-join,.cs-card-unread{background:var(--cs-accent);border-color:var(--cs-accent)}
.cs-room-card.selected{background:var(--cs-tint);border-left-color:var(--cs-accent)}
.cs-message.mine .cs-bubble{background:var(--cs-accent);border-color:var(--cs-accent)}
.cs-message.mine .cs-original{color:#ffe0e4}.cs-connection.live{color:var(--cs-accent-dark)}
.cs-room-view{position:relative;overflow:hidden}.cs-room-header{padding:10px 18px;gap:10px}.cs-room-heading h2{margin:1px 0;font-size:15px}.cs-room-heading small{font-size:9px}.cs-connection{font-size:9px}
.cs-transcript{padding:18px 20px;background:#fff9fa;scrollbar-gutter:stable}.cs-message{margin-bottom:16px}
.cs-composer{position:relative;flex:0 0 auto;min-height:0;margin:0;padding:10px 14px 12px;background:#fff;border-top:1px solid #eddde0}
.cs-composer textarea{display:block;resize:none;height:58px;min-height:58px;max-height:116px;padding:3px 0;font-size:12px;line-height:1.8;overflow-y:auto}.cs-composer textarea:focus-visible{outline:none}
.cs-composer-bottom{gap:10px;margin-top:6px;min-height:34px}.cs-composer-options{flex:1;min-width:0;min-height:0;margin:0;gap:7px;flex-wrap:wrap;justify-content:flex-end}.cs-composer-options label{font-size:9px;gap:4px}.cs-composer-options select{font-size:10px;background:#fff3f4;color:#93424a;padding:4px}.cs-composer-options input{accent-color:var(--cs-accent)}
.cs-send-language{margin-left:0}.cs-send-language>span{display:none}.cs-attach-button{display:inline-flex;align-items:center;gap:4px;font-size:10px;color:#a43d48}.cs-attach-button svg{flex:none}.cs-composer #csSend{margin-left:auto;padding:8px 14px;white-space:nowrap}
.cs-attachments{max-height:94px;overflow-y:auto;flex-wrap:nowrap}.cs-attachments:not(:empty){padding-bottom:8px}.cs-attachment{display:inline-flex;flex:0 0 auto;align-items:center;max-width:220px;background:#fff1f3;color:#963a45;padding:5px 8px}.cs-attachment button{color:#963a45}.cs-attachment-preview{width:38px;height:38px;object-fit:cover;border-radius:5px;margin-right:6px}.cs-error:empty{display:none}.cs-room-view>.cs-error:not(:empty){flex:none;margin:0;padding:6px 14px;font-size:10px;max-height:70px;overflow:auto}
.cs-app.embedded{height:100dvh;max-width:none;padding:0;display:flex;flex-direction:column}.embedded .cs-header{display:none}.embedded .cs-workspace{flex:1;min-height:0;height:100dvh;width:100%;grid-template-columns:1fr}.embedded .cs-sidebar{height:100%}.embedded .cs-conversation{height:100%;display:none}.embedded .cs-workspace.has-room .cs-sidebar{display:none}.embedded .cs-workspace.has-room .cs-conversation{display:flex}.embedded .cs-mobile-back{display:block}.embedded .cs-room-header{padding:9px 12px;flex-shrink:0}.embedded .cs-transcript{padding:16px 14px}.embedded .cs-composer{padding-bottom:max(10px,env(safe-area-inset-bottom))}.embedded .cs-sidebar-heading{padding:18px 16px 14px}.embedded .cs-storage-note{padding:10px 16px}
.cs-room-view.is-file-dragging:after{content:'사진·파일을 여기에 놓아주세요';position:absolute;inset:8px;z-index:5;display:grid;place-items:center;padding:20px;border:2px dashed var(--cs-accent);border-radius:14px;color:var(--cs-accent-dark);background:#fff1f3ed;pointer-events:none;font-size:15px;font-weight:700;text-align:center}html[lang^=zh] .cs-room-view.is-file-dragging:after{content:'将图片或文件拖放到此处'}
@media(max-width:650px){.cs-room-header{padding:9px 12px}.cs-composer{padding:9px 12px 10px}.cs-composer-bottom{gap:8px}.cs-composer textarea{font-size:12px}.cs-composer #csSend{padding:8px 12px}.cs-attach-button{font-size:10px}.cs-composer-options{gap:4px}.cs-mobile-back{font-size:25px}.cs-bubble{font-size:13px}}
.cs-customer-identity{font-size:10px;line-height:1.7;color:#8e4b56;overflow-wrap:anywhere;font-weight:600;margin:4px 0 0}.cs-room-card .cs-customer-identity{padding:3px 7px;background:#fff0f2;border-radius:5px;margin-bottom:5px}.cs-room-heading .cs-customer-identity{font-size:11px;margin:3px 0}